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Support

The Kit is provided as is, with no warranty (see LICENSE).

  • Best effort only. Questions and bug reports are welcome through GitHub issues on this repository for people who have access. Answers are best effort and may not come at all.
  • No service level. There is no response time, resolution time, uptime, or on-call commitment, and no guarantee of fixes or future updates.
  • Not covered: your warehouse administration, cloud costs, credentials, custom modelling, client-specific sources, or heavily modified projects.
  • Never post secrets or data. Do not include credentials, profiles.yml, .env files, or customer data in an issue. Report suspected security problems privately as described in SECURITY.md, not in a public issue.

Paid support, response targets, and update entitlements are not offered yet. If they are, they will be set out in a separate written agreement. The reasoning is recorded in decision 0001.